Terms & Conditions
Purchases are sent wrapped securely, all boxed puppets are sent in a second box.
Royal Mail is used to post the puppets unless a courier is required when the items weigh over 2kg and are too large for R.M sizing. Choose preferred postage at checkout, 2nd Class or 1st Class or Special Next Day Delivery.
See Postage page for full details.
Credit/Debit Cards accepted at Check Out. We no longer accept cheques or paypal via the site.
Bank Transfer and Paypal is accepted by invoice.
Returns accepted within 7 days of receipt, please make contact before return.
Item must be in the same condition as received and in all the original packaging.
Royal Mail is used to post the puppets unless a courier is required when the items weigh over 2kg and are too large for R.M sizing. Choose preferred postage at checkout, 2nd Class or 1st Class or Special Next Day Delivery.
See Postage page for full details.
Credit/Debit Cards accepted at Check Out. We no longer accept cheques or paypal via the site.
Bank Transfer and Paypal is accepted by invoice.
Returns accepted within 7 days of receipt, please make contact before return.
Item must be in the same condition as received and in all the original packaging.
Postage Costs
Changes due to Royal Mail increased prices for International and UK
United Kingdom
£3.95 2nd Class Royal Mail.
£5 1st Class Royal Mail
Europe
£9 Royal Mail Airmail
£16 Royal Mail Tracked
Rest of World
£16 Royal Mail Airmail
£20 Royal Mail Tracked
USA & Singapore
£24 Royal Mail Airmail
£28 Royal Mail Tracked
United Kingdom
£3.95 2nd Class Royal Mail.
£5 1st Class Royal Mail
Europe
£9 Royal Mail Airmail
£16 Royal Mail Tracked
Rest of World
£16 Royal Mail Airmail
£20 Royal Mail Tracked
USA & Singapore
£24 Royal Mail Airmail
£28 Royal Mail Tracked
Basket/Cart
Once you have added the item to your basket, if you are anxious to secure that item, please check out quickly. As with most shopping sites, when only one item is available, adding to your cart/basket doesn't secure the item until you have gone through check out and paid securely. We are sorry this is the case but it is not something that can be altered in any way.
We are unable to reserve items to save postage on future purchases.
This usually applies to small items, such as spares etc. Please wait until you have made up your order before checking out.
We are unable to reserve items to save postage on future purchases.
This usually applies to small items, such as spares etc. Please wait until you have made up your order before checking out.
Refunds
We are very happy to refund an item if you change your mind when you receive it, postage costs paid by buyer. Make contact first please.
All International buyers please note that import taxes will be charged, so please discuss this before returning as the items will need to be marked as 'returns' so that no extra import taxes are issued.
If item is not as described or you are disappointed please return within 7 days making contact made first. Postage paid by shop.
No partial refunds will be issued.
All International buyers please note that import taxes will be charged, so please discuss this before returning as the items will need to be marked as 'returns' so that no extra import taxes are issued.
If item is not as described or you are disappointed please return within 7 days making contact made first. Postage paid by shop.
No partial refunds will be issued.
Reserving Items
We are happy to reserve an item for 3 days. After this if payment has not been made, it will be placed back for sale, we are sorry that we can't reserve items any longer than that or take part payments.
Free Items
Please add your free item to your basket/cart when you check out. One free item per order please. Unfortunately we don't reserve items that are free.
You might have thought our packaging was good for protecting your puppets but did you know all our packaging is environmentally friendly. We use bio-degradeable polystrene packing peanuts. Biodegradable packing peanuts are made from natural, non toxic sources, such as wheat and corn starch. They dissolve in water and can be thrown into compost piles after a single use. The air pockets are also bio-degradeable.
Our tissue paper is acid free with a neutral ph. It has countless applications in museums, archives, libraries and general long-term storage.
Boxes are recycled cardboard and should be used again if possible or recycled locally.
We didn't want you to think we weren't doing our bit for the environment.
Not sure about the piece of red material 'ribbon' but it makes the parcel look nice :))
Our tissue paper is acid free with a neutral ph. It has countless applications in museums, archives, libraries and general long-term storage.
Boxes are recycled cardboard and should be used again if possible or recycled locally.
We didn't want you to think we weren't doing our bit for the environment.
Not sure about the piece of red material 'ribbon' but it makes the parcel look nice :))
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