I have just added a 'Reviews' page. It was there before titled 'Customer Comments' under the Home tab menu. Today I've added a little space where you can say what you would like to say yourself!
Be kind :)
Also, this week I found I could add other postal options for you to choose at checkout. I will still refund the excess if you choose a small item that can be posted by large letter post but at least now, you can opt for Royal Mail 2nd class.